Bajaj Finserv — Consumer Durable Loan - Excessive EMI presentation and unethical behaviour

Address:

271 Business Park 4th Floor Goregaon East Mumbai 400063

Date of incident 10.07.2019 to 11.12.2020 Customer ID[protected]. I availed a loan of Rs 1, 46, 979/- in November 2018 with an EMI of 6999/- Total 21 EMIs under Agreement No.4050CD94927862 dtd 19.11.2018. My EMIs were paid regularly except 2/3 times but they were regularised with charges. However with pandamic my financial condition deteriorated and I could not meet dead lines and requested company to bear with me as most of the loan amount was already paid. Instead of helping me out the Company presented its EMI/ECS 33 times in a single day on 11.12.2020 resulting in my bank debiting EMI return charges of Rs19470/- and earlier also in July/Oct/Nov/Dec 2019. Thus repetative presentation of EMIs resulted in total debit of Rs36580/- . For recovery of one or two balance EMIs I am out of pocket by above amount. When I approached the Company they treated me very badly and did not even accept my letters or Statements of Accounts. When I approached their HO in Pune they have not even courtesy to reply to me. Instead theie Goregaon office doubled up with harassing calls. I have all correspondence and accounts details and can present same when required. I request for justice and refund of EMI charges debited to my account after adjustment of any EMI pending.