Bajaj Finserv — Credit card outstanding convert to EMI

I given a request to customer about my outstanding convert to EMI option.
They stupid people still not respond.

Collection department person told to pay balance amount then we will convert to Emi.
I paid balance amount but they are also not responding properly.

Because they waiting for monthly statements generating they again I have to pay extra balance amount that’s income to bank only.
This is all excecutive plans for there collection amount increased monthly
They getting incentive.
This is really illegal business from Bajaj RBL credit card department.
I hated really this kind of service.