Bajaj Finserv — Emergency Cash Loan

Address:

New Delhi, Delhi

Hi My Name is Praveen Rohatgi i have recently purchased a LED TV with the help of Bajaj Finserv (Account Number :- 4010CD[protected] at the time of purchase i was looking for some better option to get this LED financed this is when a came across this executive from Bajaj who told me that as i was already a customer of bajaj( My Earlier LED was Financed by bajaj) and based on my previous relationship with bajaj i was entitled for a Emergency Cash Loan for 143, 000 but in order to avail this facility i would have to make a new purchase from bajaj and pay RS 250 as carges to avail this facility so i decided to purchase my new LED with the help of Bajaj and made a payment of RS 250 in order to avail this facility.But the real problem started after that on 17 th August 2015 i recieved a SMS stating that my card has been unblocked and i can use my emergency cash loan limit.So in order to avail this facility i called up your customer service where i was asked to vist the nearest branch when i visited the branch i was told that this loan was alredy rejected i called up your customer service again to know what went wrong and i was asked to visit the branch again and the person sitting over there gave me the same reason that there was some problem with my cibil due to which my loan was rejected i called up your customer service and made them speak to the person in branch and he told them that this was rejected because of low cibil score and handed over the phone to me so i spoke to your customer service executive and i was asked to mail the latest copy of my CIBIL ( which costed me another 500 RS) report to customer service mail id which i did now i have recieved a email from customer service that due to there internal policy they cannot approve my loan.Now my question this is a paid service i was asked to pay for it and was told that this is entierly based on my relationship with Bajaj why was i not told about the CIBIL part (i have always made timely payments to bajaj) and if this was a pre approved offer why was this denied as i was charged for it and how could you charge someone if you cannot provide a service. this is a clear case of misleading a customer and providing wrong information.With my recent experience with Bajaj i have started beleving that the dont value there words and make fool out of there customers by giving incorrect information .They should idealy remove the words we care from there tagline as they do not care about there customers.They can do any thing to increase there bussiness this includes misleading the customers as well.I never expected such a pathetic service from Bajaj .