[Resolved] Bajaj Finserv — EMI has been deducted twice and yet to refund one EMI(404SAL[protected]

nagarjunkb1002

Address:	Bangalore, Karnataka, 560085
Website:	www.bajajfinservlending.in

I have taken loan from bajaj finserv due to system malfunction my emi has been deducted twice and as soon as i noticed it i have provided enough proofs (Bank statement and advance emi receipt from bajaj finserv) and raised 50 tickets and yet to get the refund. They are not at all responsive and fooling customers, every day they are giving the reason that its with backend and banking team you will receive it by end of the day but its disgusting that they are not refunding the money. If we miss to pay particular emi they will charge 1000rs more, but since because of their system issue emi has been deducted twice. They are running financial and fooling customers. I sincerely request you to help me in this regard

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Jun 27, 2017

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

May 26, 2017

Updated by nagarjunkb1002 This organization is fooling many customers. Even after providing enough Proofs they are not resolving the ticket. I think it is headed by inefficient people. Who will give interest for the EMI which is not refunded yet. They talk about rules and process if we miss an emi and add additional charges to it. Also if we close the loan apart from paying interest they are charging extra Interest on Termination. I am ready to close the loan can they wave off the pre-closure charges?? They never do this. But always customers should be in receiving end.

I have sent n number of mails to '[protected]@bajajfinserv.in', '[protected]@bajajfinserv.in', '[protected]@bajajfinserv.in' and none of them resolved the issue and called many times and have multiple ticket numbers as proof. If an educated person is unable to get the issue resolved, How illiterates are fooled by this organization.

Verified Support

May 26, 2017

Bajaj Finserv Customer Care's response Hi, Kindly share your contact details to assist you further.