Bajaj Finserv — Extra EMI debited

Address:

Hyderabad, Andhra Pradesh

Hi, I had taken a consumer load with loan account number CD4000CD007016CD. The load was to end February but I foreclosed it on January 31, 2014 after making the final EMI with payment reference number BICI[protected] and also got a mail for the closure of the loan account. My EMI used to debit on 5th of every month and it did not debit on 5th Feb 2015 as I thought I had made the payment and closed it successfully as I also received a confirmation through mail. But on February 7, 2015, they debited my account with Rs 2974 via ECS again as EMI. I tried reaching them through phone but I got to know they do not offer customer service at all for the loan I took and now I am left with no option. Whether they will credit the amount back and when, I do not know. Please help as I need the money now and I do not have any other way to contact these people.