Bajaj Finserv — False promises by Andromeda for waiver of charges related Flexi Loan

Address:

Andromeda Sales and Distribution - B-29, Sect-1 Noida

I was recently sold a salaried flex loan by the agent "Amitesh" ([protected]) who works at Andromeda sales & distribution (B-29 Sec-1 Noida). As part of the sale process - Amitesh told me that all the charges associated with the loan will get waived off/reimbursed. When I asked to provide me every thing in writting, I was given verbal assurance that all this has been discussed with his managers (Kanah/Jitin) and they have agreed to reimburse the changes
1 Processing Wee to be waived off/refunded through Paytm Voucher
2 flexi fee changes to be refunded/reimbursed through Amazon Coupon.

The loan processing was completed on 29th July, I have since been following up with both Amitesh and his managers (I have Whatsapp chat messages) for reimbursement of the charges.