Bajaj Finserv — False terms and conditions on foreclosure and part payment of personal loan product

Address:	Mumbai City, Maharashtra, 400101
Website:	www.bajajfinserv.in/finance

Bajaj finserv has given me personal loan with a term condition specified in written that there wont be any foreclosure charges or part prepayment charges during the tensure.

I have taken loan on 27th may 2015. I got below written communication about the foreclosure and part-payment charges:-
"the advantages and benefits offered by our products will be by far the best that is currently available in the industry.
1.1.0% foreclosure after 1st emi (Best in industry):-
A. All other banks / financial institutions have a lock in period of 6 to 12 months.

2. Part payment benefit (Flexi loan):-
· part payment amount will be booked as flexi overdraft amount, so that you can use this amount in between the active loan.
· you can do any amount as a part payment. (Minimum rs.100/-)
· no limit for making part payment.
· first pre payment can be made wihin 36 hours of disbursement.

3. Part payment benefit (Normal loan) after 1st emi (Reduces interest outflow)
A. You haveto pay a minimum of 3 emi’s as part payment and maximum can be principal outstanding.
B. Maximum 6 part payments allowed per year.
C. Flexible option of reducing either tenure or emi.
D. Zero charge for making part payment
E. Other financiers allow part-pre payment after 6 months"

On 1st june 2016, suddently i received an email from bajaj finserv stating below:-

"dear customer,
This is in reference to the loan (S) availed by you. We have modified the terms and conditions of your loan/s with respect to foreclosure and pre-payment charges.
Foreclosure charges of 4% (Plus applicable taxes) will be applicable if you choose to foreclose your loan post clearance of first emi. Foreclosure of the loan is only allowed post clearance of the first emi.
Part prepayment charges* will be applicable if you choose to prepay more than 25% of your current outstanding loan amount. However, no charges will be applicable for part prepayments done up to 25% of the current principal outstanding in last 12 months. This facility is allowed post clearance of your first emi only.
The revised terms and conditions are also available on our website atwww.bajajfinserv.in/finance
The revised terms and conditions will be applicable with immediate effect.
We sincerely thank you for your continued support and patronage. We assure you the best of our service at all times.
Warms regards,
Bajaj finserv
Visit www.bajajfinserv.in/finance"

This is cheating. This is not true transparency. Bajaj finserv have cheated with these terms and conditions. I will not consider this foreclosure and part-payment revision.
I did tried to call their call center. The call center agent was very rude and was giving me one single statement of "policy change" throughout her speech. Upon asking to transfer the call to manager, he refused to do so. They dont even consider to talking to their existing customer.

Please justify. I want to compalin about this nuisance and challenge fake people from bajaj finserv's get this settled soon.