Bajaj Finserv — FRAUD OF INR 17000 in the name of Top Up of the DIRECT DOCTORS FLEXI LOAN

Address:

D 94, SHIVPARK, GHODASAR, AHMEDABAD 380050

Hi,
I already have an OD of 10 lacs as Doctors Hybrid Loan from BFL with LAN :- P418PFD2187862. I received a call from Mr. Rupesh ( [protected]) as a agent & Mr. Kamal Kumar ( [protected]) as a sales executive for top up the loan with +10 lacs of loan. 1st i didn't respond them then they both came at my home & convinced me to decrease the rate of interest from 16% p.a. to 15% p.a. with top up facility. 1st they ask me for processing fees + other charges as 37000 INR then they give me 50% discount & convinced me for topup of the running OD. But after two days i found that there was a fraud by top up offer by the executives as my new LAN :- P418PDD4391615 with same amount as of 10 lacs which was on LAN P418PFD2187862 . The previous loan was closed & there's delinquency by the executives by charging processing + other fees of 17000 INR. There's no one rupee difference from the loan & there's fraud of 17000 INR without any top up of the DIRECT DOCTORS FLEXI LOAN. They both were rude after complaining regarding this delinquency. They are not taking responsibility for the loss of 17000 as processing + insurance etc.
I would be obliged if some authorities help me to resolve this matter.
Regards
GAURANG PANDYA