Bajaj Finserv — Fraudulent charges for fitness report and credit insurance

I recently applied for Bajaj flexi loan ([protected]) through the bajaj representative ( VERY RUDE AND UNPROFESSIONAL - CONTACT NUMBER [protected] ) and I had clearly mentioned I do not want any fitness report charges or insurance and he agreed to it but now once the charges are applied he says go ahead and complain, in a very careless and rude manner.
Is this how bajaj conducts its business and treats its customers by looting us of our money?
They have added a fitness report amount of 4999 and hdfc insurance of 3000. CLEARLY A SCAM.

GET MY AMOUNT REFUNDED