Bajaj Finserv — Harassment by them in multiple ways

Hi, this is to inform you that I was harassed in several ways by bajaj finance as they've given my some kind of insurance without the permission of kusum as she don't require any insurance but bajaj finance sales guys made the insurance himself without the consent of the customer and she didn't agreed to it and they setup auto debit too into her account by some kind of fraud due to which she's been harassed till now as they deducted the insurance premium back in march/april 2020 she keep on trying to contact the bajaj team but due to covid and all no response from their side and her email was not registered so she's getting email not registered reply from them etc so it was like climbing Mt. Everest to contact bajaj finance team and then at last she's no option left and contacted bank they suggested they will investigate the matter till then it's better to withdraw the money from account to avoid further deduction towards bajaj insurance which she did and then it all started they keep on trying to take the money and bank keep on bouncing due to which customer paid around 7000 rupees as bouncing charges to the bank and alot of harassment and unable to use any kind of banking services due to the fraud by bajaj insurance!

Now later they started calling kusum to pay the emi etc but nobody replied regarding insurance that was issued fraudulently they said not their fault etc just pay the dues they don't care what happened etc even someone over the call also threatened to kill and misbehaved over call as well kusum being from a good family thought not to report to police to avoid any unwanted attention in neighbourhood but bajaj finance collection department keep on threatening till now so this all explains very well how she's been harassed over the several months by BFL and seek compensation from them thanks.
They accepted their fault later and refunded the insurance premium amount after 5-6 months of harrassment screenshot attached for the same as they accepted later it was their fault but still I'm being harassed by them and seek compensation for being harassed and fraud done by them with me.

kusum
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