Bajaj Finserv — Loan Account Number

Bajaj Finserv — Loan Account Number - P400PSA2401501

N Narendra Jakkampudi from Hyderabad, Telangana Nov 7, 2021 Dec 22, 2021 This thread was updated on Dec 22, 2021

Hi Team, Bank : Bajaj Finserv Loan : Flexi loan location : Hyderabad Branch: Somajiguda (Not sure) Subject : I paid all interest EMIs till 7 months reglarly. In 8th month, i moved to different organisation and salary is revise for clearance.So, I requested that I will be paying emi in next 2 to 4 weeks whenever slary is deposited. But, I am harassed and getting calls.They are talking rude manner.please refer the audio files. They also even sent agent to my home.they are NOT at all following RBI guidelines. I would like to raise complaint on the harassment and rude behavior with the Bajaj fiananserv collections team from Hyderabad. I am a Bajaj fiancé flexi loan customer who is paying regular interest till date. This month, my salary I spending and under revise and will be deposited in next 2 to 3 weeks. I already conveyed the same and still getting harassment calls from babaj Fiannace collections team. I would like specify the agent name syed called me from [protected] and [protected] numbers and harassed a lot with rude manner.Please refer the couple of audio recordings for reference. I also lost my patience and have to shout in last minute and disconnected. He conveyed me that I am defaulter and questioning me why I have taken loan and I should go for chits. I am paying interest without fail from beginning and this month (refer the statement) I missed my interest payment due to some reasons which I already conveyed. I wrote email to [protected]@bajajfinserv.in and got response that, I can pay as I conveyed but boune charges will be applicable. Surprisingly, for missing first time payment, he sent agent to my home without any legal notice. Actually if I don’t pay continuously for 3 months then agent should visit home with legal notice as per RBI guidelines. But, he sent agent directly to home. I would like to raise complaint on the harassment and rude behavior with the Bajaj fiananserv collections team from Hyderabad. +4 photos +2 videos Was this information helpful? No (0) Yes (0)
Bajaj Finserv customer support has been notified about the posted complaint. Nov 07, 2021 Updated by Narendra Jakkampudi I already conveyed that, I will pay amount in next 2 to 4 weeks or before that whenever my salary is credited. But, still I am getting harassment and rude calls. I also in parallel checked the terms and conditions about Baja Flexi loan. Please hear the conversation from bajaj finserv loan agents called me offering loan with details of Flexi loan.They clearly conveyed about delay interest payment and agent visiting home conditions. Summary : please refer below audio files in sequence. 1) 06 –Nov : Bajaj Finserv collection team called me initially and I updated my concern. But, from the beginning it self they started calling continuously and harassing with multiple numbers. So I have blocked few numbers as they are repeating the same after conveying my problem. Later I got calls from Syed ( he named himself as Syed from Somajiguda collection branch) who started shouting and harassing with appropriate words. They are insulting and saying that to go for chits instead and there it will work and questioning why I have taken bajaj Flexi loan?He also sent agent directly to home.Agent visited home on Saturday (06-Nov at 6:15 PM)and I talked to Rajnikanth ( looks manager from collection team) and agent left and he told he will come on Monday. Harassment Audio Files : [protected]-[protected]_harras001.mp4 call at 06-Nov 3:15PM (Phone : [protected]) [protected]-[protected]_harras002.mp4 call at 06-Nov 05:39PM (Phone : [protected]) 2) Later around 06-Nov 6: 10 PM, Rajnikanth from Bajaj Finserv called and again started from beginning . I conveyed that I will pay in 2 to 4 weeks. He told there is NO option and gave me time 2 days (i.e I need to pay on Monday). Please refer below audio file. Immediately after call with him agent came to our home directly and stood before us.I asked for notice document and he told in Bajaj Finserv there is no such process. I conveyed something and he told he will come again on Monday. [protected][protected]_Rajnikanth_003.mp4 call at 06-Nov 06:11PM (Phone : [protected]) 3) 07-Nov : Luckily, I got call from Bajaj Finserv loans offering team to check and provide loan for me. I asked all the details about Bajaj Flexi loan and asked for the terms and conditions related to flexi loan in Bajaj.they provided all the details learly and got confirmed from their supervisor that, for flexi loan there is no any harassment or phone calls if someone missed payment for first time. They will have enough time and no agent will visit for interest payment until or unless it is defaulter.I am a regular interest payer and there is no one single bounce or late payment . But, agent visited my home. [protected][protected]_LoanOfferingTeam_004.mp4 call at 07-Nov 11:34AM (Phone : [protected]) [protected][protected]_loanOffering Team_005.mp4 call at 07-Nov 11:45 AM (Phone : [protected]) I request respective team to do a proper enquiry on my loan account and take necessary action for harassing me and troubling me and missing Bajaj finanserv & RBi guidelines. Hoping for better justice. NOTE : I am unable to attach additional audio files. please allow me to add additional audio files for better understanding. or send me email id and I will attach. Nov 07, 2021 Updated by Narendra Jakkampudi I have already mailed to Wecare <[protected]@bajajfinserv.in> with all the audio files.
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