Bajaj Finserv — loan amount assigned without purchase of product

Rediculous service by BAJAJ FINSERVE. I was trying to purchase a product online and for which i have used my Bajaj Finserve card. Due to some techincal error payment was not successful and the product got cancelled. However Bajaj Finserve charged my arounf 61000/- of loan against the same. I have called up several time and written a mail with cancellation copy of order even. But no one is trying to resolve my issue and saying "YOU CALL UP TOMORROW". My due date is nearer but none of the Bajaj Finserve authorities cares about the same. I suggest never go for any bajaj finserve service else you will be in soup. I have lodged the complaint against SR 20247706, case closed but loan amount is not removed. Worst service from Bajaj Finserve.