Bajaj Finserv — loan moratorium

I have tried getting loan moratorium as soon as rbi announced the relief. I didn't find a clear way to do so in bajajfinserv website. They had a page in which it was written that i have to mail them then a committee will decide whether to accept moratorium or not. After one day may be on 30th of march there was a portal created in the website and app but as soon as i tried to submit the request the page showed error message. I tried main times till next day but the error continued. Then i filed complaint on their portal. Nothing happened. After this on 1st april i wrote e-mail to wecare. I didn't get any response from there. The emi was scheduled to 2nd and it was bounced. As soon as it bounced i got mail from bajaj regarding this. They didn't reply about any of my earlier quieres. I again went to bajaj finserv app and there i found a new option updated. I applied for moratorium again which was successfully submitted but no response from the company till then. Each time i will write a mail, they will say apply through website which i have already done. I think the company is deliberately doing this as they might be facing huge loss during lockdown. Even their share price is dropping like hell. I need moratorium as per rbi guidelines and if not provided i will surely go for taking legal action.