[Resolved] Bajaj Finserv — Mental harassment and increase of rate of interest without any reason

Mayank41

Address:	Nagpur, Maharashtra, 440008
Website:	www.bajajfinserv.in

Final Bajaj

Hey frnds just want to share my experince of one of the finance company- BAJAJ FINSERV (BAJAJ FINANCE) .who is fooling all the customers when it comes to RATE OF INTREST AND PROCCESSING FEES of the loan ...
I have taken a loan from BAJAJ FINSERV
Loan ac no. - 406LAP00816365
The company is just Fooling us by increasing rate of intrest every quaterly even if RBI REPO RATE is not changed . The lending rate / repo rate of RBI is 7%-8 % then also they charge us minimum of 12% to 18% by saying it FRR ( floating refrance rate of intrest), Or their additional cost of handling.
I am BAJAJ FINSERVE customer since last 4 years Nd without my knowledge they have increased my rate of intrest from 12% to 14.1% . If we calculate this for 7 years then i need to PAY EXTRA AMOUNT OF more than RS 45 lacs extra .
Even after i was promised to get refund of my processing fee by Mr. TEJAS LAKDAWALA and Mr . Bhushan ( bajaj finserv company represntatives) of rs 45000 which is not refunded in last 3 and half YEARS.
sorry to say but BAJAJ FINSERV is one of the MOST HOPELESS COMPANY which dont even care a damm for their soo called PREMIUM CUSTOMERS.
Whenever i go to their office i get a response that the concerned person is not on place nd this happend with me for more then 9 times. Even more when u call them mr. AMOL NANDESHWAR (lAP MANAGER) he wont pick up the phone calls.
When i called Mr NILESH LAHOTI the senior state head of the company he said he will look into it and even after a year passed away he dosent have any concern about the issue.
Mr SANTOSH TIWARI ex branch manager commited us that he will try to revised the intrest rate to the market rate but he also failed .

Mr AMBRISH KHARE ex branch manager who also promised to revised the intrest rates also stopped picking up the phone

MR VIKAS SIROHI said he will try to sort out the issue but then he also didnt help any.

Mr MANISH PANDE the new branch manager of BAJAJ finserv DARAMPETH BRANCH (nagpur) finally said he is trying but its being a week no results out.

Funnyly whenever u call or mail [protected]@bajajfinserv.in then you will get a mail that your request is in process and it will take 2-3 days to sort out. After 2-3 days you will get a new mail from [protected]@bajajfinserve.in that your request is pending and it will take more 5 to 7 working days. And i have kept all the mails of them.

Dipesh soni and many more customer care executives from bajaj finserv called me up aftee my several mails, and they didnt even know the case which i mentioned explicitly in my mails. Bajaj customer care executives dont even know the company policies nor they know how.to handle the customers.

BAJAJ- FINSERV is soo AGRESSIVE in attracting new customes (FOOLS)that When the time comes to solve the problem of old premium customers they FORGET ND NECLECT IT INTENSIONALLY.
I REQUEST ALL TO select a proper finance company because atlast its our HARD EARNED MONEY ...

BAJAJ FINANCE IS JUST HOPELESS AND THEIR STAFF TOO.

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May 21, 2017

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Bajaj Finserv Customer Care's response Hi Mr. Mayank, we regret the inconvenience caused to you.We wish to inform you that we have already noted your details and shall forward it to our customer care team. Someone from the team will get back to you shortly.

Sep 26, 2016

Updated by Mayank41 Hello

Today I went to your Bajaj fin serve dharampeth Branch and since all my visits I m facing extreme mental harassment from your company and company representatives. They don’t answer any thing and just say that you mail on [protected]@bajajfinserve.in. No executive are ever available on table and even more when your guard calls inside office they answer that no one is available . Today also Mr. amol nandeshwar and Mr. manish pande did the same. And when I screamed in your office loudly then they came from inside the office. Neither have they picked up my calls. Nor they are answering any of my questions.
I would kindly request you that sort out my matter ASAP with all the queries mentioned below.

 Why is my account WEAK ACCOUNT and on what grounds when all my payments are before due date?

 And why was my rate of intrest increased when you are giving loan @11.25% p.a. to your new customers and charging old customers at soo high amount.

 Kindly send me a detail break up of my Loan emi. ROI.

 Why is penalties/fine in my last for-closer letter cheque bouncing charges and late payment charges when all my dues are on time?

 Which are my pending installments according to the for-closer letter?

 What will be per day INTREST for my both the loan a/c for this month and for next month (if changes)?

 My both the loan account are of ZERO PERCENT FOR-CLOSER ( 0% ) from the day of disbursement and even after your company policies changed. Then why you keep changing your commitments every time? And how often do I need to keep asking you for the for-closer charges and other policies changes? viz- daily / monthly / half monthly/ quarterly ?

 Kindly calculate my FORECLOSER amount accordingly and let me know for Loan account: 406LAP00816365 & 406LAP07555045.

 And amount I calculated is almost 3 lacs (3, 00, 000) lesser then you are quoting me in your foreclosure letter.

And I have explained all my case to more than 22 people in your company from Top to bottom and every time a new executive calls me and I am pissed off with the harassments me and my family are facing due to your letters and calls EVEN AFTER PAYING ALL THE PAYMENTS BEFORE DUE DATE.

Kindly send me in writing/mail for the above.

And for futher details call me on [protected] / [protected].

Sep 26, 2016

Updated by Mayank41 EMI no. Payment dates % Change in intrest rate from 12.75% to Rate of interest MOP
1 [protected] 0 12.75 Cheque
2 [protected] 0 12.75 Cheque
3 [protected] 0 12.75 Cheque
4 [protected] + 0.15 12.9 Cheque
5 [protected] + 0.15 12.9 cheque
6 [protected] + 0.15 12.9 cheque
7 [protected] + 0.15 12.9 cheque
8 [protected] + 0.15 12.9 cheque
9 [protected] + 0.15 12.9 cheque
10 [protected] + 0.15 12.9 cheque
11 [protected] + 0.15 12.9 cheque
12 [protected] + 0.15 12.9 cheque
13 [protected] + 0.15 12.9 Cash
14 [protected] + 0.15 12.9 Cash
15 [protected] + 0.15 12.9 Cash
16 [protected] + 0.15 12.9 Cash
17 [protected] - 0.15 12.6 Cash
18 [protected] - 0.15 12.6 Cash
19 [protected] - 0.15 12.6 Cash
20 [protected] - 0.15 12.6 Cash
21 [protected] - 0.15 12.6 Cash
22 [protected] - 0.15 12.6 Cash
23 [protected] - 0.15 12.6 Cash
24 [protected] - 0.15 12.6 Cash
25 [protected] - 0.15 12.6 Cash
26 [protected] - 0.15 12.6 Cash
27 [protected] - 0.15 12.6 Cash
28 [protected] - 0.15 12.6 Cash
29 [protected] - 0.15 12.6 Cash
30 [protected] - 0.15 12.6 ECS
31 [protected] - 0.15 12.6 ECS
32 [protected] - 0.15 12.6 ECS
33 [protected] - 0.15 12.6 ECS
34 [protected] - 0.15 12.6 ECS
35 ECS

3 months
13 months
18 months
33 months

This is my payment summary with the RATE OF INTREST and DATES OF PAYMEN for Loan account: 406LAP00816365
{You can check payment dates in my SOA (statement of account)}.

Hello
Today I went to your Bajaj fin serve dharampeth Branch and since all my visits I m facing extreme mental harassment from your company and company representatives. They don’t answer any thing and just say that you mail on [protected]@bajajfinserve.in. No executive are ever available on table and even more when your guard calls inside office they answer that no one is available . Today also Mr. amol nandeshwar and Mr. manish pande did the same. And when I screamed in your office loudly then they came from inside the office. Neither have they picked up my calls. Nor they are answering any of my questions.
I would kindly request you that sort out my matter ASAP with all the queries mentioned below.

 Why is my account WEAK ACCOUNT and on what grounds when all my payments are before due date?
 And why was my rate of intrest increased when you are giving loan @11.25% p.a. to your new customers and charging old customers at soo high amount.
 Kindly send me a detail break up of my Loan emi. ROI.
 Why is penalties/fine in my last for-closer letter cheque bouncing charges and late payment charges when all my dues are on time?
 Which are my pending installments according to the for-closer letter?
 What will be per day INTREST for my both the loan a/c for this month and for next month (if changes)?
 My both the loan account are of ZERO PERCENT FOR-CLOSER ( 0% ) from the day of disbursement and even after your company policies changed. Then why you keep changing your commitments every time? And how often do I need to keep asking you for the for-closer charges and other policies changes? viz- daily / monthly / half monthly/ quarterly ?
 Kindly calculate my FORECLOSER amount accordingly and let me know for Loan account: 406LAP00816365 & 406LAP07555045.
 And amount I calculated is almost 3 lacs (3, 00, 000) lesser then you are quoting me in your foreclosure letter.
And I have explained all my case to more than 22 people in your company from Top to bottom and every time a new executive calls me and I am pissed off with the harassments me and my family are facing due to your letters and calls EVEN AFTER PAYING ALL THE PAYMENTS BEFORE DUE DATE.
Kindly send me in writing/mail for the above.
And for futher details call me on [protected]/ [protected]