Bajaj Finserv — No refund of money for the group insurance attached to the personal loan

Address:	Bangalore, Karnataka, 560098
Website:	www.bajajfinserv.in/finance

This is with respect to the service request raised by me associated with my personal laon having number - 4404SAL03663301.
Service request number is SRN04156596

Background:
I took the personal loan from Bajaj at 15.575 % ROI for an amount 6, 50 laks ( out of which 50k was for insurance) and Amount of ` 5, 84, 394.00 disbursed on[protected].

I did closed this personal loan in the month of april 2015.
I requested Bajaj team to do the closure/surrender of the insurance - but was told that i can do so only after completion of 1 year.
So after completion of 1 year, when i submitted all the documents over mail asking for closure and refund of the insurance money - it's strange that i havent received any update nor any call from your team.
Every time i make a call to their customer care, only thing i hear from them is - request is pending with insurance team and they will refund the money in next 4-5 working days and that too only 19+k will be amount which they are saying that i will be getting as part of refund which is next to impossible to believe.

There is absolutely no update over mail nor through call and no trasnparency for the reason of delay. It's such a torturing experience im going through and feel so helpless. Never expected such un-professionl behavior and handing of customer's requests from Bajaj.

Such a pathetic and disgusting behavior/handling of service requests from your team.
Shame on your part.

I'm only requesting to give back my hard-earned money with interest for the delay and pain that your team have given to me. :-(

Hope, any one of you have any courtesy and feel responsible for service requests, that i hear from you over call by today.

~ Vijay