Bajaj Finserv — Pre Approved loan rejection After Submitting all Documents like Check in Name of Bajaj Finance

I have pre-approve Loan of RS.58000/- As Here I attached Screenshot of My Massage.Your executive Call me and told that you have pre-approve PL offers But When I applied to that Loan offer via application no:-B2C[protected] That application is rejected After submitting All documents like Adhar Card, Pan card, Photo, Check in Name Of Bajaj Finance.

Is that Possible in a Pre approved offer.?
Please Sir resolve my query as soon as possible.If I don't get this loan amount its Not a big Deal but it will Affect my CIBIL score.
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