Bajaj Finserv — Processing Refund by Andromeda (DSA)

Address:

New Delhi, Delhi

Hello, I took home loan of Rs 41.00 Lacs from Bajaj through Andromeda (DSA) because Andromeda confirmed me that they will refund my processing fee (Rs. 6150.00) over email and phone. However it’s going to be 2 months now and Andromeda has not refunded my processing fee yet. I have been following up with them for so many days but they haven’t refunded my processing fee yet. I even tried to escalate this matter to the CEO (Mr. V. Swaminathan) and Senior V.P (Raoul Kapoor) of Andromeda but I have not got any response from them as well. I think this matter is of no concern for Andromeda. I feel cheated as Andromeda has not refunded my processing fee even after confirming it over email. Below is the summary of events: Thu, Dec 18, 2014 - I received confirmation email from Vijay Majumdar | Vice President | Andromeda Sales & Distribution Pvt. Ltd. | that my processing fee amount of Rs. 6150.00 would be refunded after my transaction is executed. Saturday, Dec 20, 2014 - Property registration was done. Sun, Dec 21, 2014 – I confirmed over email to Andromeda Vijay Majumdar | Vice President | Andromeda Sales & Distribution Pvt. Ltd and Lokesh Juneja that I have done Property Registration and requested to refund my processing fee. Thu, Dec 25, 2014 – After following up with Andromeda over phone, I sent the required documents for them to refund my processing fee (PAN, Cheque, Address proof). Wed, Jan 14, 2015 – I resent the above documents as requested by Andromeda on my follow up. After several calls and follow up, they didn’t refund my processing fee. Tue, Feb 3, 2015 – I escalated this matter to the CEO and Senior VP of Andromeda. Tue, Feb 3, 2015 – Vijay Majumdar Vice President | Andromeda Sales & Distribution Pvt. Ltd first time replied to mail email that my cheque amount of Rs 5535 is released and handed over to relationship sales manager Lokesh Juneja. But Lokesh refused to give me the cheque as he claimed that I have to pay Rs. 2000 first for the legal documentation, etc. I was never told about any such amount at the time of processing and now after almost 2 months they have started to claim it. Lokesh in a very unprofessional way said that he will give me the processing fee cheque only if I will pay him Rs. 2000. Tue, Feb 3, 2015 – I replied the same over the email. I also asked about why the cheque is of the amount Rs. 5535 (Rs. 1375 less than the actual amount I paid). Wed, Feb 4, 2015 - – Vijay Majumdar Vice President | Andromeda Sales & Distribution Pvt. Ltd replied over email that after TDS deduction the amount is Rs. 5535. Also he said Andromeda has already given the cheque to Lokesh and I need to follow up with him. Wed, Feb 4, 2015 – I replied saying that I have not received this cheque then what is the benefit of releasing this cheque. It was only after Mr. Vijay Majumdar Vice President’s email confirmation on behalf of Andromeda when I went ahead and took the Home Loan via Andromeda. As far as TDS is concerned, I asked Andromeda to send me the TDS certificate as well. Mon, Feb 9, 2015 – I waited for 4-5 days and did follow up again. I also told Andromeda, Lokesh has returned the cheque to the company and requested them to send to my residential address. But no one has replied to that email yet. Wed, Feb 11, 2015 – I waited for 2 more days and asked them to revert over email and let me know the status of my processing fee. I have still not received any update and still waiting for my processing fee to be refunded. - Udit Chadha