Bajaj Finserv — Regarding Order Status on Bajaj EMI Store

I have placed an order on July 4th in Bajaj EMI Store, Since the Day of order till now the order is showing still pending and i didn't receive any further update on the order till now. Even I have mailed and also tried to call but there was no response, and now I just don't understand what's the status of the order and there is even to option to cancel the order placed.