Bajaj Finserv — ROI Changed of fixed ROI PL without intimation also not agree to change Intentionally | |||
I have very bed experience with bajaj Finserv. I have took one PL at 14.75% fixed. in that after 6 months I have done one prepayment but they changed/ increased my PL's ROI @ 18% without any intimation. When i have started follow-up they just doing false commitment that it will change within 2 working days. But I have done follow-up by 30 times (within 25 days)but still there answer that it will resolve. also i have a words with CCE & i requested them to please transfer this call to your Sr. but they always denied also lot of time disconnect it & always telling that we are Sr. They all are totally unprofessional & don't feel the pain of customer. also they don't know there system/software how to operate In simple words Bajaj Finserv is totally unprofessional & unmanaged organization. due there legacy customer has to face challenge. Regards Prabhash [protected] Was this information helpful? | |||
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Bajaj Finserv customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I have already done lot of mail communication but still there is no response.
U peoples (Bajaj Team) just try to Chet with me.
But fortunately i have found your intentions on time but again you people don't try to modify it.
Also is there any SLA or esclation matrix as my complain is pending more than a month.
Regards
Prabhash
From: Prabhash Jain
Sent: Wednesday, March 18, 2015 9:09 AM
To: bajajfinserv.in
Subject: FW: Interest Details
Dear Team,
Thanks for below mail & reply.
You may call me at [protected] also
But my concern still remain same.
Let me explain as per your detailed calculation attached.
Can you please check how my ROI(rate of interest was increased from 14.7488 to 18%.
Means up to EMI no. 11 ROI is 14.7488 but after prepayment of Rs. 52709/- it goes increased to 18% for EMI no. 12
Also It is very difficult to contact your phone banking officer on your costumer care ID. I have already invest lot of hours to case them. But always busy, busy & busy. Three times I had mail same concern but nobody taking it seriously . yesterday I had spoken to Mr. Mohanty he assure me that I will get my complain no. after completion of call but still its pending.
Again you peoples are sanding statements without checking is properly.
One honest feedback from my side.
I have a great exp with Bajaj before 13th March 2015 I have also recommended to lot of persons for same due to services I have received. Infect lot of banks offers me to do balance transfer on lower interest rate but denied due to your service & care about your customer. But now I am feeling totally deffrent because I feel harassed due to your team negligence.
Hope for your earliest & correct response.
With Sincere Regards
Prabhash Jain
From: [protected]@ [mailto:bajajfinserv.in [protected]@bajajfinserv.in]
Sent: 17 March 2015 18:53
To: Prabhash Jain
Subject: Interest Details
Dear Customer,
Thank you for writing to us at Bajaj Finserv.
We tried to reach you on your registered mobile number [protected] but we are unable to do so as this is has been under Do Not Call facility.
As per revised repayment schedule, you have concern that in your emi - the interest has been charged more than your principle. To clarify the details please find the attached repayment schedule and statement of account.
After adjustment of your partpayment, the emi amount is constant and the loan tenure has been reduce. If you check the schedule at the begining time of your loan the interest portion was higher as per your outstanding balance. It is system generated one calculations and on the balance amount the interest and principle will get charged.
You have saved the interest on the amount of Rs, 52, 709.00/- to share the information in details we reqeust you to please share your alternate contact number and suitable time for discussion.
For any further clarifications, please write to us at [protected]@bajajfinserv.in
Bajaj Finserv assures you its best service, always.
Yours sincerely,
Bajaj Finance Ltd.
U peoples (Bajaj Team) just try to Chet with me.
But fortunately i have found your intentions on time but again you people don't try to modify it.
Also is there any SLA or esclation matrix as my complain is pending more than a month.
Regards
Prabhash
From: Prabhash Jain
Sent: Wednesday, March 18, 2015 9:09 AM
To: bajajfinserv.in
Subject: FW: Interest Details
Dear Team,
Thanks for below mail & reply.
You may call me at [protected] also
But my concern still remain same.
Let me explain as per your detailed calculation attached.
Can you please check how my ROI(rate of interest was increased from 14.7488 to 18%.
Means up to EMI no. 11 ROI is 14.7488 but after prepayment of Rs. 52709/- it goes increased to 18% for EMI no. 12
Also It is very difficult to contact your phone banking officer on your costumer care ID. I have already invest lot of hours to case them. But always busy, busy & busy. Three times I had mail same concern but nobody taking it seriously . yesterday I had spoken to Mr. Mohanty he assure me that I will get my complain no. after completion of call but still its pending.
Again you peoples are sanding statements without checking is properly.
One honest feedback from my side.
I have a great exp with Bajaj before 13th March 2015 I have also recommended to lot of persons for same due to services I have received. Infect lot of banks offers me to do balance transfer on lower interest rate but denied due to your service & care about your customer. But now I am feeling totally deffrent because I feel harassed due to your team negligence.
Hope for your earliest & correct response.
With Sincere Regards
Prabhash Jain
From: [protected]@ [mailto:bajajfinserv.in [protected]@bajajfinserv.in]
Sent: 17 March 2015 18:53
To: Prabhash Jain
Subject: Interest Details
Dear Customer,
Thank you for writing to us at Bajaj Finserv.
We tried to reach you on your registered mobile number [protected] but we are unable to do so as this is has been under Do Not Call facility.
As per revised repayment schedule, you have concern that in your emi - the interest has been charged more than your principle. To clarify the details please find the attached repayment schedule and statement of account.
After adjustment of your partpayment, the emi amount is constant and the loan tenure has been reduce. If you check the schedule at the begining time of your loan the interest portion was higher as per your outstanding balance. It is system generated one calculations and on the balance amount the interest and principle will get charged.
You have saved the interest on the amount of Rs, 52, 709.00/- to share the information in details we reqeust you to please share your alternate contact number and suitable time for discussion.
For any further clarifications, please write to us at [protected]@bajajfinserv.in
Bajaj Finserv assures you its best service, always.
Yours sincerely,
Bajaj Finance Ltd.
Dear Sir,
Greetings fro Bajaj Finance Ltd!
At the outset we would like to apologise for the inconvinience caused to you. In regards to your query regarding your count of EMIs pending & incorrect ROI reflecting on your repayment schedule, we would like to assure you that your request is under process & we would be resolving the same with least possible delay. Thank you for your understanding. Regards, Bajaj Finance Ltd
With regards,
weCare
Bajaj Finserv Lending
Greetings fro Bajaj Finance Ltd!
At the outset we would like to apologise for the inconvinience caused to you. In regards to your query regarding your count of EMIs pending & incorrect ROI reflecting on your repayment schedule, we would like to assure you that your request is under process & we would be resolving the same with least possible delay. Thank you for your understanding. Regards, Bajaj Finance Ltd
With regards,
weCare
Bajaj Finserv Lending
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Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject?
With regards,
weCare
Bajaj Finserv Lending