Bajaj Finserv — Unethical behaviour on no providing required documents for availed loan

Address:	600001
Website:	bajajfinserv.in

Dear consumer complaint,
I have done balance transfer of my home loan to bajajfinserv from hdfc. now i am facing following concerns, for which i have repeatedly mailed bajaj team (even cc'd the regional managers) with no help.

These issues i am trying to chase with 2 months with no help in

*rate guarantee - while taking loan the service person promised me that never the loan will increase beyond 0.25%. (i. e.) i have taken loan for 9.50%, such that my loan will never increase beyond 0.25%. but later he said i have considered 10% in mind and told as example. which was false commitment and they are least bothered to cater this issue.

*top up loan rate of interest increase - while taking home loan they have promised 9.5%, but for the top up loan without any information they have provided with 10% (i. e.) 0.5% more than the committed value. when asked they said they will change it after 1st emi and later no replies on this.

*cheque bounce - since the bajajfinserv has not done the ecs registration properly, for the first month i faced issue with ecs clearance. for which they have asked to pay through url and i did so. but even after payment they have processed the ecs again and done two cheque bounce. for which i have contacted cibil to remove the two entries as this is no my problem. to get that bajajfinserv has to provide letter stating it is there problem. i have requested this letter and i am not getting any replies on this.

*consolidated statement - i was asking for consolidated interest and principal certificate for my entire loan in fy. to which representative said that he has applied and has complain number. but i am not getting any replies on this.

Hope you will help me in getting the required documents.

Thanks,
Partha