Bajaj Finserv — Violation of written foreclosure charges clause | |||||
Salaried loan pl Loan no: 401spl10057114 Name: sourish chatterjee Loan amount: 4, 00, 000 I have written proofs of nil prepayment, part payment and foreclosure charges when i took pl from bajaj fin in may 2015. I was trying to pay off the balance outstanding last week, when i was told there has been a foreclosure charge of 4.60% introduced from 1st june. I am not sure if the nbfc can suddenly change their policy on the contrary to the written promises when loan was applied. Moreover, i was not informed through any communication channel about this. I tried to contact the customer care, written emails to bajaj wecare & customer grievances, and even went up to their offices to talk in person, but all in vain. Even the relationship manager himself shrugging off and telling me to escalate the issue as he is not scared of the consequences of my complaints nor is he bothered about the fame of his company. I have attached the important scans of the documents that mentions the promises of nil foreclosure charges and the latest details being handed over now. If i go on paying this extra money to the company eventually, i will lose complete faith in bajaj finserv and stop availing any relationship with the company, and more than that i will end up getting the feeling of being cheated. Please help me out of this trap. Thanks in advance, Sourish chatterjee [protected] Was this information helpful? | |||||
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Bajaj Finserv customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi Mr. Chatterjee, we regret the inconvenience caused to you. We wish to inform you that we have already noted your details and shall forward it to our customer care team. Someone from the team will get back to you shortly. You can also write to us at [protected]@bajajfinserv.in
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Hi myself Ajay and i also took a PL of 6 lakhs from Bajaj Finserv( Loan Acct number -402SAL[protected] and same thing were promised to mee too ( 1) Nil Foreclosure charges 2) Nil Pre Payment charges ), but this month when i tried to pull the Foreclosure reports it shows 4.66 % charges and also for the Pre Payment Bajaj is charging 2.3% charges( even they stopped online Pre Payment facility ), this is really disappointing and we have taken the loan due to these fetures only .
I dropped a mail to [protected]@bajajfinsev and got a long mail explaining the globle financial conditons blah blah reason etc for this step .
I am really felling like cheated, Bajaj finserv should waive off these charges to the customers who has took the loans before june 2016 and this should be applicable to only new customer .
Bajaj Finserv someone please look in to these issue carefully else you will loos your customer base for sure if you follow these kind of prectice .
Ajay
I dropped a mail to [protected]@bajajfinsev and got a long mail explaining the globle financial conditons blah blah reason etc for this step .
I am really felling like cheated, Bajaj finserv should waive off these charges to the customers who has took the loans before june 2016 and this should be applicable to only new customer .
Bajaj Finserv someone please look in to these issue carefully else you will loos your customer base for sure if you follow these kind of prectice .
Ajay
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