[Resolved]  Bajaj Finserv — Wrong bank updated - Loan #: 4210CD05550969

Address:

Coimbatore, Tamil Nadu

Hi, I was issued an EMI card using which I had taken a consumer durable and requested a bank change before the billing and approval of my loan to the representative of Bajaj Finserv at the retailer outlet who collected all the required documents and the new bank's cancelled cheque. After which I had received a mail from Bajaj indicated my bank details has still not changed and remains the same as old. I had to run to the branch and had a discussion with Mr. Gopi at Coimbatore branch who happened to find the Bajaj Finserv rep at the retail outlet had collected all the necessary documents and also attached the cancelled cheque based on which ECS will be charged, BUT ONLY WRONGLY CHECKED THE BOX FOR OLD ECS INSTEAD OF NEW ECS. For this reason my bank had not changed and Mr. Gopi again took an ECS mandate just in case and also informed the account will be changed. I had sent a mail too to [protected]@bajajfinserv.in only to receive a template mail regarding how to change a bank account with an ECS mandate attached. They have not read the mail and clearly not understood anything out of it. The ECS had still gone to my old bank and to my surprise Bajaj has "PERMANENTLY BLOCKED" my EMI card for no mistake of mine. I am looking for a solution now, hope someone is reading and understanding this.