[Resolved]  Bajaj Finserv — Wrong information in my account and no reply of my complaint

Address:Mumbai City, Maharashtra

Dear Bajaj, I lodged a complaint before 7/8 days regarding wrong information in my account details. But till date no response from Bajaj. Now I am strictly complaining about your wrong information in my account. My consumer durable number 4050CD03110577. I bought a LED tv 42inch @50000/-. Your information shows asset description TH-42a410D and total advanced EMI paid is Rs. 16, 668/- These are all wrong information. I purchased Panasonic Led TH-42AS610D at Rs. 50, 000/- and total advance EMI I paid is 17, 420/-. I have a tax invoice bill no. LRD/150983. This means I should get refund of Rs. 752/-. If you don't reply then I shall stop payment. Please look after the matter immediately. Jayanta Kumar Paul [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Bajaj Finserv customer support has been notified about the posted complaint.
Complaint comments 

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Dear Sir/ Madam.

Thank you for sharing your Loan Account Number. We have initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending
Dear Sir/ Madam.

With reference to your post and our discussion, please allow us 48-72 working hours inline with your complaint resolution.
For any further clarification please write [protected]@bajajfinserv.in

With regards,

weCare
Bajaj Finserv Lending
Dear Sir/ Madam.

We tried calling you, but could not reach you.
With reference to your post we would like to inform you that the break up of the amount paid by you is as below: Down payment charges -Rs. 16668/-, EMI card fee - Rs. 249/- & Rs. 500/- charged by the dealer.
For any further clarifications, do write to us on [protected]@bajajfinserv.in

With regards,

weCare
Bajaj Finserv Lending

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