Bangalore Metropolitan Transport Corporation [BMTC] — Forcefully made to pay fine

Complaint against Bus conductor & Checker
Incident date : 04/03/2023
Time : 8:45 - 9:05 am
Bus route - Attibele to Kempegowda Bus Station
Bus number - KA57F5166

I was unnecessarily forced to pay Rs.250 Fine by checker because of the conductors' mistake as he didn't come in the front to collect ticket from ladies side. I took bus from Hosaroad but before the ticket is issued the next stop arrived, i.e, Singasandra where the checker got in the bus.
Me and the other lady who got in the bus from Hosaroad had cash in hand itself to collect ticket but as the conductor took time to issue tickets from backside didn't issue the tickets in the front. The conductor is not even bothered to apologise or claim that it was his mistake. Instead keeping quite in front of the checker. Whoever it might be they must have some sense to investigate what actually happened and who made the mistake and then ask for fine. It was not even asking, It was ordering tone to pay fine. I was having cash which i needed to pay to college but these officials without even bothering that was conductors'mistake Forcefully asked me to pay fine. I have also raised Complaint via Mail.

When I reached out to the BMTC Helpline they don't even bother to listen to the issue instead they directly told me to raise complaint in the website.

While raising complaint through BMTC official website the bus number itself is not visible in the list. Then how would people register complaint in the website.

I would request to please take action against the conductor as well as the checker & refund my amount paid. I hope atleast this message will reach the concerned officials.

I'm attaching the Pictures for reference.

Thank you.