| Address: | Bangalore, Karnataka |
I had given my Vento (Comfortline Petrol) car for 1 year servicing on 14th Nov 2013 and they returned it back with one of the door protectors damaged due to which there is a bad sound whenever I open the left back door. The service contact Mr. Rahul has been very irresponsible in addressing my concern and it has been more than a month now, there has been no communication on how they would rectify the problem. Initially they were reluctant in addressing the problem but after putting all facts in front of them, they agreed. However, only words and nothing was done towards rectification. Today (19th Dec 2013) post my email to them, he calls up and says that I have no choice but to wait indefinitely for a resolution. They themselves dont seem to know when they would resolve the issue. There was no courtesy even to call up and inform till I wrote an email and now Mr. Rahul mentions he still doesnt have a timeframe when he can resolve the issue created by them. I am at loss how and when will they rectify the problem created by them, if at all they intend to do! Was this information helpful? | 
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