Bank Of Baroda — Amount deduction without withdrawal

Address:

Faridabad, Haryana, 121001

Dear sir,
I am gulshan kapoor having account in bank of baroda (Ifsc code barb0jawfar) account no [protected].
On 10 sept 2016, i tried to withdraw amount of rs 500 from bank of baroda atm in dabua colony and i didn't get any money back from the atm machine and i got message of rs 9523 deduction from my account. Then i registered a complaint for the same on 11 sept on customer support. On 12 sept, i visited the branch & talked to the branch manager and tell him the incident, first he was not believing in the incident, later on he took out the cctv footage of that atm & i with bank manager have seen the complete footage of my transaction of atm and he believed that there was no transaction happened from my account. He made me sure that he will take this complaint ahead and will return my money back.
About 1 month have passed, & i didn't get any feedback from them. I used to go to the bank branch and asked them about my money, they are misbehaving now. Branch manager said that he has send cctv footage to the higher authorities and will do something. But near about 1 month have passed and i didn't get my money. The branch is really working very slow. Please do the needful as i need my money back.

Attaching some documents as a proof.

Thanks in advance
Gulshan kapoor