Bank Of Baroda — Credit Card deactivation

I have an saving account in the bank of baroda Vile Parle East branch.One of the staff name Rupesh Boir and his mobile number is [protected].He insisted to apply for the credit but I was not showing any interest so via whats app conversation he told me to apply it and next year you can deactivate it.I have attached whats app conversation screenshot too.
For so many days I have not activated my credit card but some one had used for online shopping I came to know when I have received a statement email.I was shocked then again I call Rupesh he was not answering my phone but via whats app he use to give me response.Then he said to send email to deactivate card to his boss name Umesh umesh.[protected]@bobfinancial.com and mobile number +[protected] but he was also not give any response then he said that email on
[protected]@bobfinancial.com I have sent email and just given ticket id but no solution to deactivate so I visited in the bank and inform all this to the bank manager but he said that they are out source person so they sit sometime in the bank you can contact name.This was the solution given by the bank .But in bank of baroda app there is only payment option of the credit card.
Again on 4th September 2022, I had received email statement to pay the fees 590 rs .Last time also I had paid.So I replied to deactivate again they have raised the ticket id but they will not call us.Old ticket id is
1918878 and new ticket id is 4834895.Just I will get the ticket id but no solution.
Why I have to pay an annual fee? They are not giving proper channels to deactivate. Last year too I have paid 500rs+ so that I can deactivate the account and again this year they are telling me to pay.
Kindly help me.
Take strict action against Umesh and Rupesh I have given contact numbers too. (BOB VISA EASY credit card ending in 3345 )
Regards
Jayashree Newis Gonsalves