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Bank Of Baroda — Tracking of refund via refund reference number

My Amazon refund of Rs. 49, 989 was issued on 21/2/24 and yet has not been credited into my bank of baroda account after 11 days and the bank is not willing to track the refund reference number provided by Amazon... Also the bank has no customer service where I can talk and get to know the status of my refund.
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