[Resolved]  Corporation Bank, Birla Sunlife Mutual Fund, Tech Process — ONLINE PURCHASE NOT EXECUTED BUT THE AMOUNT DEBITED FROM BANK

Address:

West Bengal

I HAVE MADE AN ONLINE PURCHASE IN BIRLA SUNLIFE MUTUAL FUND ON 27TH MAY 2013 FOR Rs. 55000.
WHILE I WAS DOING THE TRANSACTION, WHEN I LOGGED INTO MY CORPORATION BANK ACCOUNT WITH MY USER NAME AND PASSWORD, AND AFTER ENTERING ALL THE FIELDS SUCCESSFULLY, I GOT THE MESSAGE TRANSACTION REJECTED IN MY BANKS PAGE AND THE PAGE G0T REDIRECTED TO BIRLA SUNLIFE MUTUAL FUND WHERE IT WAS ALSO SHOWING, TRANSACTION FAILED.
AFTER CONTACTING THE BANK PEOPLE, I CAME TO KNOW THAT THERE IS SOME PROBLEM WITH THE CORE BANKING AND THAT THE PROBLEM WILL BE RECTIFIED TILL EVENING.
ON THE NEXT WORKING DAY, WHEN I LOGGED INTO MY CORPORATION BANK ACCOUNT, I WAS VERY MUCH SURPRISED TO SEE THAT THE AMOUNT OF Rs. 55000 HAS ALREADY BEEN DEBITED FROM MY ACCOUNT TOWARDS TECH PROCESS (PROBABLY THE AGENCY WHICH COLLECTS THE MONEY ON BEHALF OF BIRLA SUNLIFE MUTUAL FUND).
WHEN I CONTACTED THE BIRLA SUNLIFE MUTUAL FUND, THEY ASKED ME TO CONTACT THE BANKS PEOPLE AS THEY SAID THAT THEY HAVE NOT RECEIVED ANY SUCH AMOUNT AT THEIR END.
WHEN I CONTACTED MY BRANCH IN CANNING STREET-KOLKATA, THEY CO-OPERATED WITH ME VERY NICELY AND TALKED TO THEIR CB-872 BRANCH IN MUMBAI WHO HANDLES THE NET BANKING TRANSFERS. FROM THEIR, THEY ALSO CONFIRMED THAT THE AMOUNT HAS BEEN DEBITED TOWARDS TECH PROCESS AND THEY GAVE THE NUMBER OF TECH PROCESS PEOPLE TO CONTACH THEM.
WHEN THE MANAGER OF CORPORATION BANK, CANNING STREET BRANCH, KOLKATA TALKED TO THE TECH PROCESS PEOPLE, THEY SAID THAT IN THEIR SYSTEM IT WAS SHOWING THAT THE TRANSACTION IS FAILED AND THAT THEY HAVE NOT RECEIVED ANY SUCH AMOUNT FROM THE BANK. STILL THEY TOOK A DAYS TIME FROM US TO ENQUIRE INTO THE MATTER AND GET BACK TO US.
TODAY WHEN I SPOKE TO THE TECH PROCESS PEOPLE, THEY INFORMED ME THAT THEY HAVE ALSO CO-ORDINATED WITH THE CB-872 BRANCH, AND SOME Mr. JOSHI TOLD THEM THAT Mr. ALMEDA, WHO IS INCHARGE TO LOOK AFTER THE OPERATIONS, IS ON LEAVE.
TECH PROCESS PEOPLE ALSO REQUESTED Mr. JOSHI TO PROVIDE SOME BASIC DETAILS ABOUT THE SAID TRANSACTION SUCH AS THE FUND TRANSFER DATE AND THE CONSOLIDATED AMOUNT, BUT Mr. JOSHI FAILED TO PROVIDE ANY SUCH INFORMATION TO TECH PROCESS PEOPLE.
WHEN I REPORTED THIS TO MY BRANCH MANAGER, HE AGAIN SPOKED TO Mr. JOSHI BUT THE ANSWER WAS SAME.


ITS ALREADY MORE THAN A WEEK, FROM THE DAY OF TRANSACTION, AND I AM REALLY AFRAID FOR MY MONEY.
I HEREBY REQUEST TO THE HIGHEST AUTHORITY OF THE CORPORATION BANK, TO LOOK INTO THE MATTER VERY SERIOULY AND HELP ME GETTING MY MONEY BACK WITH INTEREST, IMMEDIATELY OR I WILL BE LEFT WITH NO CHOICE OTHER THAN SEEKING THE HELP OF CONSUMER COURT.

THE DETAILS OF MY TRANSACTIONS ARE GIVEN BELOW:

ACCOUNT NO. [protected]
NAME- BANWARI LAL JHAJHARIA HUF
DATE[protected]
AMOUNT Rs. 55000
NAME OF THE FUND HOUSE- BIRLA SUNLIFE ASSET MANAGEMENT COMPANY
AGENT-- TECH PROCESS
TRANSACTION NO. CN[protected]
OTC NO. 72623894