[Resolved]  Barclays Shared Services — They are shameless people and after this complaint they will not be bothered at all

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi,

My name is lokesh Rai I work with BSS in RT department, I have been here since 10 months and the management harrased me mentally every second I had worked there, my employee number is 15735, last time I filed a complaint Against BSS and the HR and other higher authorities assured me that it will not be repeated again, apparently it happened again, they didn't paid me overtime for 02nd OCT 2013 which is anational holiday. So to begin with my TM Shupratik Chanda is so weired human he is abusive all the time he is married and has a child and still run after girls on the floor, his manager Manuji Kinshuk is so proffessional that he eats gutkha on the production floor and whenever I have spoken to him about my manager behavior he declines it and says that all TM are good, in my team there are approx 9 people out of nine 5 are my TM favorite and hence they do whatever they want they come late to work they logout anytime during working hours and shupratik give them eception everytime, I esclated this matter to Manuji loads of times but no action. Last time while I raised my voice they issued me a warning letter they started picking my calls and told me that I have committed mistakes on security, which I was doing for quite a long time nobody ever told me about my mistake, this the culture BSS management follows is somwone raise voice against Team Managers they start picking up their calls and dedicatly find mistakes and fire them or issue warning letters. As far as HR is concerned the hr never take any action against any seniors ever, HR head Deepti Bhasin is so rude i[censored] walk up to her with a problem she declines to listen . When I was transffered to shupratik team after i completed my traing I asked him about my Stacks Criteria he said "KYA KAREGA SAMAJ KE STACKS KO BAS SALES KAR VARNA NIKAL LE YAHA SE" Favoratism must not be a practice in BPO but it is a trend followed in BSS since begning . I am going to take them to labour court and SUE them for ther behaviour... I have also filled a written complaint against them to the labour comissinor in NOIDA and have requested for an audit for overtime payments that BSS never pays, I have been asking my manager to tack the OT for 02nd OCT 2013 its been 3 months no responce, hence I am quite scared if I go to work now they gonna kill me as I have filled this complaint now...I think corporate ministry must take strict action against BSS and fine them as much as they want and must kick BSS out of the country. they are british yet another EAST India company back in our country again...I can tell that Barclays has been in fraud all the time . they tell themselves a customer centric company but they are not ...an employee is an internal customer to the company they treat us as beggers and donot listen to any o[censored]s ever . The other thing is SALES part in BSS. BSS donot pay any incentives for sales which is okay...but then they ask us to make extra sales on daily basis they force us to do it anyhow due which I have been mentally irritated . they also ask us to work extra time on almost every day and no pay for that.

They are shameless people and after this complaint they will not be bothered at all ...Please help me to file a case against BSS, I will put the same complaint on FB and twitter.