Barkatullah University — getting a degree issued is a pain

Address:Bhopal, Madhya Pradesh

Hi i graduated in 2008. I applied for a degree but i got a wrong degree, now i want to know the exact process to apply for duplicate provisional certificate and degree. When i call the university and ask nobody is ready to entertain. Please help. I need these documents urgently . Worst university when it comes to follow the process.
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    Barkatullah University Phone
    +91 75 5251 7200
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    Hoshangabad Road, Bhopal, Madhya Pradesh, India - 462026
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