Bengaluru Metro Rail Corporation [bmrcl] — Delaying in reaching office/home

Address:

kengeri

Instead appreciation to BMRCL. I am raising complaint against. As i was not happy about the time taken to reach the office from Kengeri to pattandur agrahara.
It almost took me 2hrs. Starting time at Kengeri is at 8:30 AM and the same hrs will take to return journey as well.

As i am aware the link between Byapanahalli to KR purnam is in WIP. Keeping that in mind i observed few cause of the delay.
Pre and Post launching KR. puram metro i don't see much difference in time saving because of.
a) Buses or not moving fast as they wait to overload the bus and slowing down until the conductor issue ticket to everyone.
b) couple of stops to reach KR P metro.
c) huge crowd waiting for scanning the bags. That hurts more as observed from couple of days we were in que spending
at least 15 mins and security team are not so proactive to clear the line.
"No hardfeelings" as they don 't bother at all and no respect towards the public and people.

Kindly investigate and resolve the issue.
awaiting your reply