Bengaluru Metro Rail Corporation [bmrcl] — Recharged in ticket counter via paytm scan but amount not added to card

Hi Team,

on 17th April 2023, I recharged in RV Road Metro station through a scanner machine which they use to scan and swipe the card.

Rs. 500 is deducted and not credited to my metro card ( [protected]) or returned to my bank account. waited till 25th April and went back with UTR No.[protected], bank people informed me that, the amount was successfully credited to the merchant.

Kindly review my UTR transaction and do the needful.
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Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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