Bengaluru Metro Rail Corporation [bmrcl] — Taken Rs 50 and ticket given for Rs 30 and drunck traveller kicked my bag while travelling

Sir
This is to inform you that
1. I have paid Rs 50 and told him to give ticket upto baiyappanahalli, token giver returned RS 20 back.Later realized there is a metro upto K R puram, then I returned Token and told him to update.Sir he has taken Rs20 and total is Rs30+Rs20 but did not update it but told me to pay Rs5 at K R Puram exit. when I tried to exit it was showing insufficient balance but paid Rs.5 and raised my voice about cheating.Please take care.
2. Aslo While travelling in metro train 3 drunk people where on the train.i had kept my luggage bag towards side. one of the drunk fellow told that move some more deep below sitting seat but i did not do. i told it is kept in proper position. the drunker kicked my bag deep inside.
I was travelling from Majestic to K R puram at around 7.30 pm to 7.45 pm.
I request you to do justice to both.Thanking you sir.
THIS IS FOR YOUR INFORMATION AND NECESSARY ACTION.