[Resolved]  Best Transport — Best cashless card issue - very bad customer service and no issue resolution

Address:

400067

Respected,

Please find my card details below :

Best card details :
Card number : #[protected]
Name : rupangi dave
Issue : refund issue for amount incorrectly deducted from best cashless card.

Details of deduction :

Date difference details
[protected]:51:00 27 rs it shows claim approved and amount will be credited on next topup.
Topup done on[protected]:01:32 but no amount credited till date
[protected]:16:33 35 rs
[protected]:02:36 110 rs
[protected]:47:21 10 rs amount not credited but however more money deducted???

Current status :
Total top up done (a) : 5212.00
Total usage (b) : 4804.00
Current balance (c) : 226
Total difference of 182 rs. (a-b-c)

Details of deduction :

My amount has been incorrectly deducted from the cashless card for which no ticket was generated. i have been raising this issue with all the required data to best poinsur depot and kandivali station west topup counter since february 2016 and have lost all hopes to receive my money back. i have been following up regularly without fail on weekly basis for the same issue but have not received any satisfactory response from the best team. the amount is not yet credited and i was again and again informed that on next top up the amount will be credited, based on that the top-up was done on[protected]:01:32 but no refund amount (172 rs at that time) credited till date.

I am mentioning some very few of the highlights of the problems faced during the process to raise for refund.

1. on submitting the application and card at the kandivali station top up center, first thing there is rejection by few members at the counter to accept the card and they will be willing to send you to poinsur depot. — they should be accepting the card as they are in daily connect with the depot compared to sending us long to depot. also if our problem are getting resolved in the specified time it even make sense for us to go that long till depot, but no way i consider feb 2016 to june 2016 as small duration for refund of very small amount. that to still pending even after weekly visit to kandivali station office, making n number of phone calls and 2 visit to depot.

2. i had interactions with the sr traffic office best (he was very helpfull) as the concerned person jadhav sir was on leave that day. we get good response from the staff at best depot which is quite different as compared to my experience few years back there but however their willingness to respond does not help on the resolution if the issue. the problem still persists.

3. they best team will put the matter on the third party vendor and the converse. there seems to be lack of co-ordination problem or communication gap on who's responsibility the part of work comes under. — firstly my card got replaced with the new one. the amount was still not credited, after which each time i used to get the response that the card is sent to wadala east, it office. on connecting with it department i was updated that their task is to just provide the card and the balance is a part of work of best but they are sending the card to the wrong place. he provided the update to mention in the application send the card to c. c. r (joshi sir). i was so done but from my end. i am not sure if the card was sent to correct place and was there any processing done on it but i still could not find the amount updated. please find the attachment with the data marked with the marker (details also mentioned above).

Please note : top up was done as informed on[protected]:01:32 but no refund amount (172 rs at that time) credited till date.

4. the process or procedure is not clearly defined or know to the employees of the organization and they are not properly trained on for the same (i feel its seems as a lack at best management) and its painful and bad experience to followup so much for such a tiny matter. the amount of money spent on following up and travelling to the best depot or contact point (which are not my usual route of daily travel) had become same as to the refund amount.

5. there are no response on the contact points provided below (why is it even mention there if we get no response for it).
M: [protected] (toll free) - not mind paying call charges atleast pick the call man.
Email : [protected]@bestundertaking.com - mail sent to this id on 20th feb 2016 and a reminder thereafter. no response received till date. is anyone reading the mails there???

6. if there is fare hike - best very quick, ready and spontaneous to do it. but issues keep on hanging here and there.

7. why there isn't an online process for raising for refund, wouldn't making it digitized will help save lot of efforts and money, provided there is someone to at least respond to your queries from the other end.

8. attaching the transaction statement. i took the copy of transaction statement on my second visit to poinsur depot and the staff was surprised as from where did i get the details. firstly its not a big task for to google out and get the information/data that is made available online (http://epurse. bestpass.co.in/epurse_report/cardtrans. php). please provide the training to the staff about the organization and the process functioning of the concerned department.

9. request you to take a mote of above points and also refund my money (however after so much pain i have lost all hopes in receiving the refund amount). please let me know exact and clear steps on how my issue will be resolved and by when?...

Hope this mail reaches to some one and someone looks into it.
Will appreciate to receive a positive response.