Best Undertakings — Amount charged online for buying buss pass but not received the registration number nor confirmation.

I made a transaction yesterday dated 12th july 2015, where i was buying buss pass from Khar route to Sakinaka junction amount 1122/- wherein i was charged the amount and transaction got successful through bank, but i did not receive any confirmation from BEST undertaking for the pass. After i went to buss depo they too were unable to help. I want the amount refunded back to account. Nitali vatsaraj : nitali.[protected]@gmail.com