Betway — I am deposited 13000rs amount in betway account.but amount is not credited in my betway account

Address:	Empire Stadium, Il-Gżira, Malta
Website:	betway.com

I am playing crazytime game in betway app since last two years.Today I am deposited 13000 Rs.but it is not credited in betway account.already I faced this type of problems in betway.after some days the amount credited in betway account.so please credit my 13000 Rs amount in betway account at earliest