Bewakoof Brands — Delivered Wrong Product

My order was delivered on 19th May and both orders were have wrong products as I have order men's shorts and boxer but they delivered women's T-shirt . For one product I got the return option after 4-5 days in the Bewakoof app, so I placed return request.

But for boxer with order Id[protected] I haven't got any such option so I drop mail to bewakoof on the day of delivery itself, they asked for the images since then there is no reply on it and it's been 10 days now. The ticket number is 1825905

I have also raised issue with bewakoof chat bot and one more ticket - 1833609 got open and they said they will be providing the coupon with 72 hours but again there is no response from there side. I have dropped multiple mails but there are least bother to reply on any. With such an image of brand they can't handle a single issue and customer has to suffer with all such problem.