Bewakoof Brands — Order picked up but no refund released

Address:

kolkata

This is to inform you that the following orders have been picked up and returned.
ORDER# 48557749
ORDER# 48557748

THE ABOVE ORDERS WERE PICKED ALONG WITH ORDER# 48557747 FOR WHICH RETURN IS PROCESSED AND REFUND IS ADDED IN THE CART.

BUT ALTHOUGH THE ORDERS ORDER# 48557749 AND ORDER# 48557748 HAVE BEEN PICKED UP FROM THE DELIVERY ADDRESS, THE SAME IS NOT UPDATED IN THE SYSTEM. DELIVERY PERSON HAS ALREADY RECEIVED THE RETURNED ITEMS.

I HAVE BEEN FOLLOWING THE SAME WITH THE BEWAKOOF TEAM FOR A LOT OF DAYS BUT I HAVE NOT RECEIVED ANY PROPER RESPONSE. I ONLY RECEIVED A MAIL SAYING THAT YOUR REQUEST IS RECEIVED AND THE TICKET HAS BEEN CREATED.

I HAVE OPENED NUMBERS OF TICKETS AS MENTIONED BELOW:

Request Received - [#2257336]
Request Received - [#2251161]
Request Received - [#2252080]

I am very much disappointed by the services you have offered.

Please update me on the above mentioned 2 orders or let me know the contact details where i can talk to the customer care representative.

It's been a long time, almost 15 days and I am very frustrated now. Either tell me that you will not provide me the refund or at least provide me some updates rather than just opening tickets.