Bhim Upi — Transaction is in pending status and Debited amount not refunded

Address:	Bharat Interface for Money
Website:	bhimupi.org.in

I have made a UPI transaction of RS 2000 by using BHIM UPI app on 22nd Nov 2020. But the transaction is in pending status till date and no progress against it. The payment amount of RS 2000 was debited at the time of the transaction but not received to my payee. I have raised a complaint(complaint no. 943920) on their platform dated 2nd Dec 2020 also remind & provide all details in their format(as below) by massage on their tweeter platform @NPCI_BHIM.
Transaction Details -
Name: Nilesh Kadam
Registered Mobile Number: [protected]
Issue Faced: Transaction is in pending status but the amount is debited
Transaction ID:[protected]
Date & Time of Transaction: 22nd Nov 2020, 7.41 PM
Amount: INR 2000
Payer Bank: 2000
Payee Bank: HDFC Bank

Pl. do need full and refund my payment with delay charges of INR 100 per day from the day of 1st complaint (2nd Dec) as per the RBI rule RBI/2019-20?67DPSS.CO PD NO. 629/02.01.014/2019-20