Biba — Poor service

Address:

Mumbai City, Maharashtra, 400005

I have been to the biba outlet in colaba more than thrice in july.
The staff there is inhospitable and rude
The first time we purchased two suits and gave one for alteration
We were told to pik up the material after two day's in the evening.
When we reached that evening they forgot to alter d Churidar.only did the kameez.
Instead of apologising they said, {we asked you to come in the evening, }if 5 pm is not evening, then i dont no what is.There was complete denial that the tailor had forgotten and the blame was put on us. We request ed for home delivery, to which they said we dont do it and please come later.the lady on the counter further changed her statement that something urgent came up tailor couldn't do it.

Not a slight bit of remorse or even the word sorry. we waited for an hour for the minor alteration.

Todayy again, we were to buy something, their tailor was having lunch for a good 30 minutes.we asked the lady in charge a Ms Vanita to convey the minor change s to the tailor as we had already waited enough.the lady said please come on another day and give your measurements and she cannot do anything and then come for collection again.
This time we did not purchase anything from the store. From a brand loyalist, just because of poor customer service i would say no one should go to a store where the customer is let so much.
Do not ever visit the biba outlet in colaba.