[Resolved]  Big Bazaar / Futurebazaar / Future Retail — Big Bazaar Yamunanagar Fraud

Address:	Yamuna Nagar, Haryana, 135001
Website:	www.bigbazaar.com

I writing regarding the bad experience I had to face at BigBazar Yamunanagar on 27 Dec.’15 (Sunday). I had received a coupon after shopping of Rs. 6792 on 23 Dec.’15 meant to redeem Rs. 400 on a minimum of Rs 4000 shopping. The issuer had not told me that the coupon is to be presented before the start of the billing process on the next shopping. Also, there was no information displayed anywhere in the store or at the counter or on the coupon to inform me about when to present the coupon so that it could be redeemed. I visited BigBazar Yamunanagar on 27 Dec.’15 (Sunday) with my family. After I saw the total bill on the board at the counter Rs. 4071, I gave the coupon before cash but the coupon was not redeemed. As there were no instructions, logically how could I present the coupon until I know the billing amount, as the minimum amount to redeem it was Rs 4000. When I enquired about the reason for it, Head Cashier Mr Sandeep Kumar behaved very rudely and didn’t act to solve my problem. Instead of taking care of my complaint, he was only blaming me for the non-redeeming of the coupon. He did not even cared that the senior citizens (my parents) with me were standing for the whole half-an-hour blaming session on me. My parents had visited your store for the first time and this experience has made them decide not to visit you again. I am very disappointed with BigBazar. Do you think your core values (mentioned on the website of Future Group): Respect and humble in conduct, Valuing and Nurturing Relationships: to build long term relationships, Adaptability: to be flexible and adaptable, Openness: to be open and receptive to new ideas, knowledge and information, Flow: to respect and understand the universal laws of nature, fulfilled in this case of your conduct? Where is the respect for the elders? Is this the way to maintain a relationship with a regular and loyal customer? Do you think being rigid and not being able to find solution to the customer’s problem has made you adaptable? You have not understood my rationality and boast of being open and understand the universal laws of nature? I could have opted not to pay by cancelling the shopped items but as a loyal customer to BigBazar I haven’t done that. But still BigBazar is giving the same explanation that the coupon is to be presented before the billing process starts. As my logic is valid and clear that without prior instructions, how could I give the coupon before I know the billing amount. If still your answer is the same, it shows that the policies of BigBazar are not customer centric and are only for profit making. Under Consumer Protection Act 1958, if trade or service provider resort to restrictive practices of trade, it is infringement of rights of consumer. Being the same matter, the coupon was issued and not redeemed to me, I’ll take this matter to the consumer court and also put it on the social media to make others aware about this fraud. Your answer/action will show how much BigBazar (Future Group) value a loyal and regular customer. Saket Arora