[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Bill amount debited twice and no refund

Address:

682029

Hi, im a regular customer of big bazzar for the past 24+ months located in Gold souk mall-Vytilla.on 15th november i made a purchase for Rs.475 from big bazaar(food bazar).First the person who was billing told me the transaction was declined and then he swiped the card once again sucessfully.And the next day i came to know amount 475 was debited twice from my account.i called big bazaar twice and they insisted me to wait for 48hrs as it will automatically credited to my account.but no money credited yet as of now(22/11/2016).i went to the store today(22/11/2016) and asked the concerned person to locate the issue happened.but there is no customer satisfaction for my problem.They are asking me to go in person to bank for the issue and that is not possible.i used my card in your store and as per transaction records hope you have the data.i insisted them to check for the transcation details but in vein they are not accepting it.Though i lost hope in your service i decided not to purchase any things and me and my family left the store.even i told the staff to check the records and waiver me for todays purchase but all my efforts are in vein.This is the most unacceptable thing i experienced for in the past 24months of purchasing from big bazaar.Think you will solve my problem and i[censored] cant thanks for that. i will not recommend to purchase goods from your store hereafter.you can see my purchase list for the last 24months.Below are the Details.

Date : 15/11/2016
Time : 18:13:35
TXN ID:[protected]
BILL AMT : 475.74
BILL NO : 36288

waiting for yor positive feedback.

Regards
Sudhish V
[protected]