Big Bazaar / Futurebazaar / Future Retail / Hometown — Careless behavious to adress customer

Address:

Bangalore, Karnataka

Hi. This is mahesh from bangalore. Today i visited bigbazar in mahadevapura Phoenix market city bangalore . Lady in counter no.9 is very harsh and she was explaining benifits plans to customers who is before me and she is not even willing to bill my grocerys which i have picked in trolley. I asked her wheater this the right time to explain during peak hours that to during weekends .she is not even responding to me, she looked at me with attitude and left the counter for 5 mins...other customers waiting in queue went to other counters. This lady again came and again she started explaining some thing ...she did this for more than 15 mins...i left all my groceries wroth of 6000 which i picked and came back home with empty hands...I know loosing one customer to bigbazar is not big deal...but if this happens to many customers like me will be an impact . I WANT TO AKS COUPLE OF THINSG
1.Is this the right way to deal with customers ?
2. what kind of customer handling trainings you will give to staff ?

I WANT TO TALK TO MANAGER OF THAT LADY AND ASK COUPLE MORE QUESTION...i have aleady raised ticket in this case 7093727. ALSO I WANT TO KNOW WHAT IS THE LEARNING FOR BIG BAZAR FROM THIS INCIDENT
Thanks
Mahesh H

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