[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Complaint regarding poor procurement and defraud practices in easyday dugri ph-1, ludhiana store

Address:

Ludhiana, Punjab, 141002

Dear concerned!!!

Greeting for the day!!

I am writing this mail to put your utmost attention towards the defraud practices and poor procurement your dugri ph-1 store is following

Just to inform that i am an regular customer of easy day and made most of my household purchasing their stores only...


I visited the store on 02/08/2016 and the incidents that happened with me this time, put me in a situation that i would never visit there store again.

I made few purchase that day and at the time of billing i noticed that everything charged to me at mrp, i made the billing person aware of two items after which he deducted amount of the same in bill... But this made me suspicious that if he can ignore in these two he can ignore in other items also...

I again went to shelf to check the prices and i was amazed that the discounted prices written on shelves are just fictitious and everything is been charged to me at mrp.

I quickly called one person of store to make him notice about it...
He cleared told me that he hasn't made the bill, so its not his mistake...

After that i called the shift manager pankaj to get him notice about this thing...
He just refused the defraud practices and told me that its system fault and it happens many times in a day...

Wow!!! Is this the reason people come in numbers to buy things from them...

Now about procurement —
I generally uses amul non perishable milk in my daily life, when i was purchasing that i saw the packs are stored in refrigerator against the rule that those need not be be stored in refrigerator, i asked the nearest store person is this milk ok to drink, he told me, yes this is fine as validity written on the packed is from 28th june to 27th sep, 16. So i bought few packs,

Next day morning when i open the pack to use i was wondering to see that milk is smelling a bit and when i drink it, it taste little like curd... By mistake i drink half the glass till that time and immediately the same day in afternoon due to it i got a little vomiting also...

After coming from office in evening i checked other packs also and they were also smelling...

Surprised... How can these people play with people health like this...

I urge you to take a strong action against the store or i will report the same to the local authorities...

To evidence the billing fault happening in store i am attaching few pictures have discounted price shown in shelves and amount charged in actual bill

And to evidence the procurement you can send your person to store to check the amul 90 days validity milk packs in refrigerators with manufacturing of 28th june...

Hope a quick and evident response from you soon...