Big Bazaar / Futurebazaar / Future Retail / Hometown — Egger Wooden flooring damaged installing

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My two complaints on the subject are already registered with Home Town. After more than a month of my initial complaint to Home Town Pune, finally the vendor who installed Egger Wooden Flooring visited my place.He has seen the badly damaged skirting material and is now demanding Rs1000/- for repair. The fact is that I have not yet shifted to my new flat. If the skirting can get damaged by just movement of a fer persons with in a month of installation, then how would it survive the guaranteed period of the floor.
Second fact is that I got the same Egger Flooring installed in my existing flat about three years back and have found no problems with that. Because, this time, the vendor is incompetent and probably cheat who has used third rate duplicate material.
Home Town rather than siding with cheats, should address the customers' grievances. Some expert must visit my flat and see for himself the problem.
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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Dear Ms.Sneha
Greetings from Future Group, this is Priya.

We regret the inconvenience caused. Please write to me at [protected]@futuregroup.in with your contact details so that the team can take this up at the earliest.

Regards,
Priya
Team Hometown
Future Group

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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