[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Future group shopping card not yet reissued

Address:	Darjeeling, West Bengal, 734001
Website:	www.futuregroup.in

I had made a future group shopping card under which i used to get 7500 but recently i lost it along with my other necessary documents n i had lodge a F.I.R against it as well so, now when i went to the store they said they will re issue me a new card but its been like 15 days they haven't issued me a card nor they have contacted me, its me who has to call again and again . now when i called them they said they wont be able to reissue as the card is not registered under the no. which i had given them but again when i called at the helpline no. To know if the card is registered with the same no. or not they checked n said yes it is registered but since the activation process was not done properly ( k.y.c documents was not sent to the head office by the staffs, my no. is not showing )
As, i know the staffs itself had activated the card from my mobile no. by sending some sms n filling one form which they took so, just think why should i suffer if the staffs had not done their job properly n please look into this matter seriously.
This is not for the first time i m experiencing this type of services from them