Big Bazaar / Futurebazaar / Future Retail / Hometown — Hometown - refund not received - order id : od[protected]

Apr 29, 2016

Updated by hardikshahswd On mar 1, 2016:
I have purchased wardrobe from flipkart whose order id is od[protected].

The person who came for fitting is not well trained and he did very bad fitting, when i asked him for fitting mistakes then he did few more holes and did fitting again, but not able to do proper fitting at all.
Door locks are also not working properly and when i asked him then he put one more plate behind locks and try hard to do proper locking, but he is unable to make proper fitting.

Also this wardrobe has very bad quality of wooden and even it will surely broken if someone will push it or open it with little effort.

I don't like this bogus product, so i applied for return on 14th january.

I got many calls from flipkart and seller, but they are not giving any proper answers.
Each and every time flipkart is giving me new and new deadlines on every calls and emails.

I am waiting since last 49 days for any positive response, but each time they left me with a same copy-pasted pre-defined email that they will resolve my problem within certain date and on that date they are giving me new deadline date.

I didn't expect such bogus service from well-known company like flipkart.
Please give me suggestion that what should i do to get proper answer from flipkart.


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On mar 3, 2016
One fraud person got my details from this post and contacted me saying that he is from flipkart.
His mobile number is [protected]. He is asking id & password of my flipkart account, gmail account and bank account. He also generated flipkart verification code somehow and asked me to send that code which i got in message. I had given him wrong information just to check that how is doing frauds.

Flipkart should also be aware about such hackers.

Anyways let me come to my original point that deadline of 3rd march was passed and flipkart gave me new deadline of 5th march and then got another email saying new deadline of 6th march.

I got too much harassed and frustrated by getting only new and new deadlines from flipkart.
I don't know why they want to call me again and again & asking same and same repeated information on call.
Already 50 days gone and i don’t believe that flipkart is still struggling for such simple request.

Should i do any official complaint to get proper answer from flipkart?

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On mar 8, 2016

Any update? 55 days gone.

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On mar 16, 2016

Any update? 63 days gone.

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Flipkart customer care's response, mar 21, 2016
Issue has been escalated internally, awaiting an update.

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On mar 24, 2016

Any update? 72 days gone.

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On mar 29, 2016

Any update? 77 days gone.

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Flipkart customer care's response, apr 04, 2016
Issue has been addressed with customer, as had tried calling multiple times there was no response, mail sent on same

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On apr 04, 2016

With respect to answer given by flipkart on "apr 04, 2016" : i haven't got a single call on that day from flipkart on my convenient time provided in all my emails like below one example since beginning.

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Why are you unable to resolve this issue by your given time period of january 17, 2016?
Why are you not mentioning summary of what you did for this request by spending tooo long time of 84 days on this request?
Why are you taking such a long time to resolve a simple request?
Why you want to call me again and again?
Why i need to repeat the same things again and again on your calls?
Why are you not giving answer of any of my questions each time?
Why are you giving same copy-pasted, pre-defined & repeated answers every time?
Please assign this ticket to any human who can give proper answers instead of your routine copy-pasted answers which i am getting since last 84 days.
I will be available on call between 7pm to 9pm every day.

No thanks,
Hardik shah
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On apr 10, 2016

Flipkart customer care's response.
Issue has been addressed with customer, awaiting an update.

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On apr 17, 2016

Nothing had been addressed with me, please describe what was done to resolve this issue.
As far as i know, one technician was came to my home and he was unable to resolve anything.

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On apr 19, 2016

Any update? 99 days gone.

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On apr 24, 2016

Any update? 104 days gone.
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On apr 29, 2016

Any update? 109 days gone.
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Jun 17, 2016

Updated by hardikshahswd Any update? 159 days gone.

Jun 18, 2016

Updated by hardikshahswd Dear Priya,

Greetings of the day to you too.

Your very first sentence is wrong, only two technical visits had been done for this order.
I would like to inform you that your technician was unable to resolve anything.
I also noted the same on technical visit receipts.
If you would like to see that receipt then I can forward it to you.

In case you still unable to resolve any issues with the product, request you to collect this bogus product back and give me my money with interest of 6 months.


Lots of Regards,
Hardik

Jul 16, 2016

Updated by hardikshahswd Is there any update on my return request? (188 days gone since I raised this request)

Jul 23, 2016

Updated by hardikshahswd FlipKart,

Today HomeTown fitter had solved some of the alignment related issues, however they are unable to solve all alignment related issues and still I am not satisfied with bad fitting and bogus quality of this wardrobe.

If you want to close my ticket, then you can.
I will not close my complaints until my return request will be resolved.