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Big Bazaar / FutureBazaar / Future Retail / HomeTown

Big Bazaar / Futurebazaar / Future Retail / Hometown — How can I get my profit club card balance refund/redeem

It is known that Big Bazar has been closed and replaced with Smart Bazar. When ever I visit store, they said that your card balance can be used after of opening of Reliance Smart Bazar. Now they are saying after of period of 7/8 months it can be refund from Big Bazar only and can not be redeemed at Smart Bazar.
I want my money refund. So how to get it kindly intimate and also I want to lodge complaint that why they are harassing common people and not mentioning easy process of refund/redeem of the amount.
Please guide me on this.
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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