Big Bazaar / FutureBazaar / Future Retail / HomeTown

Big Bazaar / Futurebazaar / Future Retail / Hometown — I ordered product in the month of august 2019 and not delivered until now

Umamahesh_eee

from Bengaluru, Karnataka

Address:

500090

Hi,
I ordered shirt from brandfactory in the month of august 2019 and the item is not delivered until now. I called more than 15 times to customer care and 15+ times contacted though email. Every time in phone they promise to solve the issue by friday and it is not. There is no reply to most of emails sent and for few emails the response is templated saying "we forwarded request to concerned depart, it will be resolved soon".
On october 13th the item state changed to "cancelled", but refund is not given until now. There is absolutely no use calling customer care, i contacted with senior executives and supervisors as well, they also giving some time and dated but there is no resolution untill now.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2019

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Customer,

I am concerned to note this. Please share your Contact Number at [protected]@futuregroup.in so that I can take this up with the concerned team.

Regards,
Priya
Future Group

Nov 15, 2019

Updated by Umamahesh_eee Hi Priya, thanks for the responce, but your email id is protected and not visible to me to send details. Below is the test i am seeing from your reply.
"I am concerned to note this. Please share your Contact Number at [protected]@futuregroup.in so that I can take this up with the concerned team."
Please share me correct email id or you can directly email me at [protected]@gmail.com

Nov 15, 2019

Updated by Umamahesh_eee I will share service request number BF[protected]. Hope you can find out my contact information with this request number.